At Bird of Flight, we want you to love every step you take in our shoes. We know that finding the perfect fit matters, and we're here to make the process as simple and thoughtful as possible.

Our 14-Day Return Policy

Not quite the perfect fit? No worries!

You have 14 days from the date your order is delivered to request a return or exchange.

To qualify, shoes must be unworn, in their original condition, and returned in their original shoe box with all packaging intact.

A little tip from us: When trying on your new shoes, we recommend doing so indoors on a clean rug, towel, or soft surface. This gives you a chance to check the fit and walk around comfortably without marking the soles. Please keep the original shoe box in good condition and use a separate outer shipping box when sending shoes back.

One Complimentary Size Exchange

Every eligible order shipped within the contiguous United States includes one complimentary size exchange, subject to availability. This includes standard return shipping and shipping your replacement pair. Final Sale items are not included.

Full-Price Purchases

Shoes purchased at full price, with no discount applied, are eligible for:

• A refund to your original payment method, less the return shipping fee.
• One complimentary exchange for an available size or style within the contiguous United States.
• Store credit toward a future Bird of Flight purchase.

Discounted Purchases

We love sharing a little something special with our flock!

Shoes purchased with any discount, including promotional codes, discount codes, and special offers applied at checkout, are eligible for an exchange or store credit only.

Refunds to the original payment method are not available for these purchases.

Discounted purchases include one complimentary size exchange within the contiguous United States. Style exchanges and store credit returns are subject to the return shipping fee.

Store Credit

Store credit is issued for the amount actually paid for the eligible returned merchandise, excluding nonrefundable shipping charges and any applicable return shipping fees.

Bird of Flight store credit does not expire.

Exchanges and Price Differences

If your exchange is for a style priced higher than your original pair, you will pay the difference. If it is priced lower, the difference will be issued as store credit.

Final Sale Items

Marked-down shoes, shown at a reduced sale price on our website, and items marked "Final Sale" at the time of purchase cannot be returned or exchanged for a change of mind.

Sample sale pairs and Black Friday / Cyber Monday purchases (including early access, November 24 to 30) are final sale: no refunds or exchanges. Sample pairs may have small cosmetic marks, wrinkles or colour differences, which are shown or described in each listing and are not considered defects.

This does not affect your rights regarding defective or incorrectly supplied merchandise.

Return & Exchange Shipping

For eligible returns, our team will provide return instructions and, where available, a prepaid return shipping label.

For orders shipped within the contiguous United States, a flat return shipping fee of $15 applies to returns that are not covered by a complimentary exchange. If a prepaid label is provided, this fee will be deducted from your refund or store credit.

For orders shipped to Alaska, Hawaii, or outside the United States, customers are responsible for applicable return shipping charges unless otherwise required by law.

Original shipping fees are nonrefundable for change-of-mind returns.

International Orders, Duties & Taxes

We love seeing our flock grow around the world!

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges determined by the destination country and carrier. Unless explicitly included at checkout, these charges are the customer's responsibility.

If you are considering returning an international order, please contact us before shipping it back. We'll help you understand the return process and any applicable shipping or customs requirements.

Original international shipping fees and import charges paid to customs or carriers are generally nonrefundable by Bird of Flight. Customers may be able to request reimbursement of eligible duties or taxes directly from the appropriate authorities.

If a shipment is refused or returned because import charges were not paid, any carrier return charges or nonrecoverable fees may be deducted from an otherwise eligible refund, where permitted by law. Please contact us first so we can help explore your options.

How to Request a Return or Exchange

It's easy! Simply email us at hello@birdofflightshoes.com within 14 days of receiving your order.

Please include:

• Your order number.
• The item you wish to return or exchange.
• The reason for your request.
• Your preferred replacement size or style, if requesting an exchange.

Our team will review your request and guide you through the next steps.

Please do not ship your shoes back without receiving return authorization. Once authorized, please ship your return within 7 days.

All returned merchandise is inspected upon arrival. Items showing signs of wear, scuffs, damage, or missing original packaging may be declined for change-of-mind returns.

Once your return has been received and approved, we'll process your refund or store credit within 5 to 7 business days and send you a confirmation. Refunds to the original payment method may take additional time to appear, depending on your payment provider.

Damaged, Defective or Incorrect Items

Every pair of Bird of Flight shoes deserves to arrive just right.

If your shoes arrive damaged, defective, or different from what you ordered, please contact us within 90 days of delivery with your order number and photographs of the issue.

We'll work with you to find the appropriate solution, including repair, replacement, or refund, in accordance with applicable consumer protection laws.

For eligible defective or incorrectly shipped items, Bird of Flight will cover the necessary return shipping costs.

A Little Note From Our Flock

We believe the right shoes should feel like an extension of you.

If you're unsure about sizing, fit, or which style is right for you, reach out before ordering. We're always happy to help you find your perfect pair.

With love,

The Bird of Flight Team 🐦